Legal
Privacy Policy
Last updated: October 10, 2026
This policy explains what information BidSignal ("BidSignal", "we", "us") collects when you use bidsignal.co and the BidSignal alert service, how we use it, and the choices you have. The short version: we collect only what we need to send you relevant opportunity alerts and bill you, we don't sell your information, and we don't use advertising or tracking cookies.
Information we collect
- Information you give us when you subscribe: your email address, company name (optional), and your matching profile: NAICS codes, keywords, certifications and states.
- Payment information: payments are handled by Stripe. Stripe collects your card details and billing name and address; we never see or store your full card number. We keep the Stripe customer and subscription identifiers and your subscription status.
- Messages you send us: if you email or call us, we keep that correspondence so we can help you.
- Technical information: like most websites, our servers log basic request information such as IP address, browser type and pages requested, which we use for security and troubleshooting.
- Email delivery information: our email provider records whether alerts were delivered or bounced so we can keep delivery working.
Cookies
We use a single essential session cookie to protect our forms from abuse. We don't use analytics, advertising or third-party tracking cookies.
How we use your information
- To match opportunities to your profile and send your daily alerts
- To process payments and manage your subscription
- To respond to your questions and provide support
- To send important notices about your account, such as billing issues or changes to our terms
- To keep the Service secure and working properly
- To meet legal, tax and accounting obligations
We don't sell or rent your personal information, and we don't share it with advertisers.
Service providers we use
We share information only with companies that help us run the Service, and only what they need to do their job:
- Stripe: payment processing and subscription billing
- Resend: sending alert emails
- DigitalOcean: hosting our servers and database in the United States
- Cloudflare: domain name services and forwarding email sent to our addresses
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business, in which case this policy would continue to apply to your information.
How long we keep it
We keep your profile while your subscription is active. After you cancel, we delete or anonymize your profile within 90 days unless you ask us to delete it sooner. We keep billing records as long as tax and accounting rules require. Database backups are kept for up to 14 days, and server backups for a similar period, before they are overwritten.
Security
We protect your information with encrypted connections (HTTPS), restricted server access, and by keeping payment card data entirely with Stripe. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects it, as required by law.
Your choices
- Unsubscribe from alert emails at any time using the link at the bottom of every email. Unsubscribing stops the emails but does not cancel billing; to stop payments, cancel your subscription.
- Manage or cancel your subscription using the "Manage subscription" link in any email.
- Access, correct or delete your information by emailing support@bidsignal.co. We'll respond within 30 days.
Children
BidSignal is a business service and isn't directed to children. We don't knowingly collect information from anyone under 18.
Changes to this policy
If we make material changes, we'll update the date above and email active subscribers before the changes take effect.
Contact
Questions or requests about your privacy? Email support@bidsignal.co.